Redefining Veterinary Diagnostics with Speed, Scale and Precision

1. Create a customer account on our website. 2.Log in to your account. Select the items and quantities you'd like to order. 3.Submit your order and follow the payment instructions. You’ll receive an order confirmation email from Healvet order processing team with Invoice and Tracking Number.

When you order the Healvet 3000 Analyzer from Healvet, it includes the following: Analyzer unit with power cord (1 unit) Operating manual (1 copy) Quick user guide (1 copy) Warranty certificate (1 copy) You can also order an optional startup kit, which includes: Micro centrifuge (1 unit) Pipette 10-100 micro liter (1 pcs) Microcentrifuge tube stand (1 pcs) Pipette tip stand (1 pcs) Microcentrifuge tubes (50 pcs)

Yes, it is recommended to order a centrifuge, a high-precision variable pipette, pipette tips, and blood collection/centrifuge tubes. You can select the Healvet bundle kit from the order form.

Healvet will dispatch orders received by 3:00 PM EST on the same day. Orders received after this time will be processed and shipped the next business day.

Once we receive your order and payment, we’ll send you a confirmation email with a tracking number so you can easily monitor the status of your shipment.

All Healvet Analysers comes with 2 years standard Warranty from the date of installation or 25 months from the date of billing ( whichever comes first).

Healvet does not have a return policy for the test kits. We stand behind our products, and we will solve any issues regarding the kit's performance

As part of Healvet’s standard policy, our warranty applies only to the original purchaser and is non-transferable. If you’ve purchased a unit second-hand, please reach out to our technical support team at +1 (213) 877-0434 or email us at info@healvet.us. We’ll be happy to assist you in getting your machine covered under warranty. (a nominal service fee may be charged) No Matter yu are first owner ot not we will stand by machines and support you for continuous usgae of the machine in its full capacity.

We’re always happy to support you—whether you’re getting started with a new machine or onboarding new staff. Please fill out the service request form, email us at info@healvet.us , or call 213 877 0434. We’ll arrange an online demo for the machine at your convenience.

All healvet machines come with plug-and-play mode. There is no technician needed. Once you get your analyzer plug it in and switch on, and you are ready

We continuously improve the software by fixing bugs and incorporating market feedback. Most updates are minor and do not impact performance. For any major changes, we will notify you via email.

We will send the software to you via email, which you can copy to a USB drive to perform the update. Alternatively, if the analyzer is connected to Wi-Fi, it will automatically detect and install new software updates.

There is no need to calibrate the machine frequently. Each time the machine is switched on, it performs an internal quality check and displays any error messages if detected. After each test is completed, a test performance graph is displayed. You can order a QC card from us to perform a quality check every 4 months.

Yes, we can assist you at any time with downloading and installing a new ID chip to the machine.

The Healvet 3000 Analyzer comes with a built-in printer. When you enter the patient’s name, the printout automatically includes the patient name along with other relevant details. We also offer optional PC-based printing software that allows you to transfer patient data from the device to a computer and print out using a standard printer.

Healvet test kits come with 18-24 month shelf life at room temperature.

Healvet Test standard packing is 10 tests in each box.

The kits can be stored at room temperature between 39°F and 83°F. Refrigeration is not required. If the kits have been stored in a refrigerator, allow them to return to room temperature before starting testing.

You can refer to the product page on our website, where most tests include instructional videos on how to use the kits. Alternatively, you can visit our YouTube channel at www.youtube.com/healvetmedtech for more guidance. You can always contact us by * Contact us /service request form on website * Email info@healvet.us * phone 213 877 0343

The results will be displayed on the machine screen using two commonly used metrics. You can print the test results by pressing the print button. The results are also stored in memory and can be exported to external media.

The results will be saved automatically with name and date, and can be retrieved using the history option in the main menu

Yes, Healvet committed to supporting all of our customers. To ensure your operations continue without interruption, we’ll provide a standby machine whenever service is needed. Please contact our service team at +1 (213) 877-0434, email us at info@healvet.us, or complete the service request form on our website for further.

1. You can fill out the Service Registration available in the resources section on the website. 2. Alternatively, you can call our Service helpline +1 213 877 0343 or email us at info@healvet.us